"On a recent day in April, I left my doctor's office elated".
"I was finally going to start seeing my body reflect my gender identity and the woman I've always known myself to be", said Hall, who declined through an ACLU spokesperson to be interviewed for this article.
Hilde Hall penned a blog post on the American Civil Liberties Union's (ACLU) website on Thursday stating that he was "humiliated" when a pharmacist at a CVS Pharmacy in Fountain Hills, Arizona, refused to fill a hormone therapy prescription in April.
Hall wrote that the pharmacist repeatedly and loudly asked her why she needed the prescriptions, which almost brought her to tears.
Hall says when she arrived at the store, the pharmacist refused to fill her prescription. I was carrying my first prescriptions for hormone therapy.
CVS says it has a history of supporting LGBTQ rights, helping to develop a guide for pharmacy care for gay, lesbian and transgender customers. "I just froze and worked on holding back the tears", she wrote.
Last month, Arizona's Family told the story of a Peoria woman whose pharmacist refused to fill a prescription to end her pregnancy after a doctor told her the fetus was no longer viable.
Hall filed a complaint with the Arizona State Board of Pharmacy after CVS failed to address her concerns.
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Pop culture junkie. Dolly Parton once ruffled my hair and said I was "just the cutest thing ever". It was later filled at a Walgreens pharmacy "without question". The pharmacist still refused to fill the prescription without giving a reason.
"There isn't a similar statute in Arizona that allows pharmacists to refuse service related to other medications", Kilar said.
Hall has decided not to take legal action against the company, after receiving an apology Friday from CVS. The company apologized on social media Friday, noting that the pharmacist is also no longer employed by CVS.
Arizona and five other states-including Arkansas, Georgia, Idaho, Mississippi, and South Dakota-have laws on the books protecting pharmacists who refuse to fill certain prescriptions based on their religious beliefs.
"We also apologize for not appropriately following up on Ms. Hall's original complaint to CVS, which was due to an unintentional oversight, " the company added in its statement.
Hall's incident comes as the Trump Administration is moving to roll back protections for transgender people in healthcare.
"CVS Health extends its honest apologies to Ms. Hall for her experience at our pharmacy in Fountain Hills, Arizona last spring", the company said.
"Through training and written policies, the company needs to make it clear to their employees - especially their pharmacists - that transgender customers deserve respect", Hall wrote.
We are very proud to have earned a flawless score on the Human Rights Campaign's (HRC) Corporate Equality Index for the past four consecutive years for our policies and practices related to LGBTQ equality.